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Long Ago Musings of Shutyertrap...Earthlink
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<blockquote data-quote="Buzz1126" data-source="post: 157616" data-attributes="member: 3964"><p>I worked as a customer service agent/supervisor/manager for the better part of 25 years. I've worked in small companies as well as large ones. I've worked for small ones that thought they were large, that wanted to project an image of being global. The most successful companies were the ones that had customer service in-house. The ones that had "call centers" had the worst individuals, because any call could be shunted to someone else. I took pride in my work, and I was good at it. So much so, that two months after I retired, I was STILL having customers calling to get problems solved. And, because I still knew people there, I could fix the problem. Pitiful, I know. </p><p>Your issue was a result of American companies wanting to increase their bottom line by paying Third world wages. They have reaped what they've sewn.</p></blockquote><p></p>
[QUOTE="Buzz1126, post: 157616, member: 3964"] I worked as a customer service agent/supervisor/manager for the better part of 25 years. I've worked in small companies as well as large ones. I've worked for small ones that thought they were large, that wanted to project an image of being global. The most successful companies were the ones that had customer service in-house. The ones that had "call centers" had the worst individuals, because any call could be shunted to someone else. I took pride in my work, and I was good at it. So much so, that two months after I retired, I was STILL having customers calling to get problems solved. And, because I still knew people there, I could fix the problem. Pitiful, I know. Your issue was a result of American companies wanting to increase their bottom line by paying Third world wages. They have reaped what they've sewn. [/QUOTE]
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