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Long Ago Musings of Shutyertrap...Earthlink
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<blockquote data-quote="Espy" data-source="post: 157757" data-attributes="member: 3553"><p>I think the worst experience I had was with an HP laptop repair. Sent it, waited a month, got it back, not fixed. Phone up to ask for a replacement as they obviously can't fix it, they tell me to send it again. Okay... so I send it, wait a month, it comes back, still broken. I phone them up, asking for a replacement as they clearly do not have a clue what is wrong with it. They tell me that their policy is to only offer a replacement after they fail to fix it a third time! If they actually tested it before fixing it, they would see quite quickly that it isn't fixed, as the issue was it turns off after two minutes of being turned on. But no, they want to fix it a third time. So I send it, and wait a month. It comes back, finally fixed, but for some reason was sent with disc 2 of a Star Wars game (loose), and when I looked at the recently viewed files (ALWAYS do this when you put a computer in for repair), I saw they had been perusing pictures of my sister. And they had broken one of the speakers in the process. But it was working, and I was a student who needed a computer, so I just used it. A few months later, the problem reappeared. I just got a new one. From a different manufacturer (which later broke, and I had a painless two-week repair process that completely fixed the problem).</p><p></p><p>I'll tell you about my recent Nintendo repair process at some point if I have the time...</p></blockquote><p></p>
[QUOTE="Espy, post: 157757, member: 3553"] I think the worst experience I had was with an HP laptop repair. Sent it, waited a month, got it back, not fixed. Phone up to ask for a replacement as they obviously can't fix it, they tell me to send it again. Okay... so I send it, wait a month, it comes back, still broken. I phone them up, asking for a replacement as they clearly do not have a clue what is wrong with it. They tell me that their policy is to only offer a replacement after they fail to fix it a third time! If they actually tested it before fixing it, they would see quite quickly that it isn't fixed, as the issue was it turns off after two minutes of being turned on. But no, they want to fix it a third time. So I send it, and wait a month. It comes back, finally fixed, but for some reason was sent with disc 2 of a Star Wars game (loose), and when I looked at the recently viewed files (ALWAYS do this when you put a computer in for repair), I saw they had been perusing pictures of my sister. And they had broken one of the speakers in the process. But it was working, and I was a student who needed a computer, so I just used it. A few months later, the problem reappeared. I just got a new one. From a different manufacturer (which later broke, and I had a painless two-week repair process that completely fixed the problem). I'll tell you about my recent Nintendo repair process at some point if I have the time... [/QUOTE]
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