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Long Ago Musings of Shutyertrap...Earthlink
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<blockquote data-quote="Espy" data-source="post: 159730" data-attributes="member: 3553"><p>Here's a good one. I don't actually go looking for these stories, they just seem to come to me these days. I won't post the conversation, but paraphrase it.</p><p></p><p>I ordered a Nexus 7 from Amazon, but it was taking a long time for them to send it. I thought it was a bit odd after five days, I noticed it had been marked as "dispatching", and had the money taken from my account, but it wasn't being sent. So I sent them an email, just to make sure there weren't any problems.</p><p></p><p>They reply with "I just checked your account and it's currently dispatching. It will arrive by Friday."</p><p></p><p>Yes, I know that. I can access that information myself. That's why I am contacting you, because that information does not satisfy my query. It has taken five days to dispatch, you've already charged me, just making sure there aren't any problems. And as I chose the free delivery, it's unlikely to arrive by Friday. Unless you are upgrading the shipping because it's taken so long?</p><p></p><p>They reply with a huge spiel about why exactly I was charged (because it had entered the delivery stage), but no relevant information aside from that they have upgraded the shipping so it will still arrive by Friday.</p><p></p><p>I email back, telling them they've honed in on the wrong point of the email - I understand the payment system perfectly, I just mentioned it to emphasise that it was taking a long time.</p><p></p><p>They email back, with "It's taking so long time because you chose free delivery."</p><p></p><p>Argh... the delivery option does not change how long it takes to leave the Amazon warehouse! And I clearly understand how free shipping works because I expressed my concerns over the shipping method in the previous email, not to mention they'd already confirmed to me that they had already upgraded the shipping method! Every single response from a different person, who seemed not to read any prior email aside from my most recent one. Jumping to the wrong conclusion and giving me a completely unhelpful response.</p><p></p><p>Doesn't matter, my Nexus is sent now, but.. crikey. Got me wound up over nothing.</p></blockquote><p></p>
[QUOTE="Espy, post: 159730, member: 3553"] Here's a good one. I don't actually go looking for these stories, they just seem to come to me these days. I won't post the conversation, but paraphrase it. I ordered a Nexus 7 from Amazon, but it was taking a long time for them to send it. I thought it was a bit odd after five days, I noticed it had been marked as "dispatching", and had the money taken from my account, but it wasn't being sent. So I sent them an email, just to make sure there weren't any problems. They reply with "I just checked your account and it's currently dispatching. It will arrive by Friday." Yes, I know that. I can access that information myself. That's why I am contacting you, because that information does not satisfy my query. It has taken five days to dispatch, you've already charged me, just making sure there aren't any problems. And as I chose the free delivery, it's unlikely to arrive by Friday. Unless you are upgrading the shipping because it's taken so long? They reply with a huge spiel about why exactly I was charged (because it had entered the delivery stage), but no relevant information aside from that they have upgraded the shipping so it will still arrive by Friday. I email back, telling them they've honed in on the wrong point of the email - I understand the payment system perfectly, I just mentioned it to emphasise that it was taking a long time. They email back, with "It's taking so long time because you chose free delivery." Argh... the delivery option does not change how long it takes to leave the Amazon warehouse! And I clearly understand how free shipping works because I expressed my concerns over the shipping method in the previous email, not to mention they'd already confirmed to me that they had already upgraded the shipping method! Every single response from a different person, who seemed not to read any prior email aside from my most recent one. Jumping to the wrong conclusion and giving me a completely unhelpful response. Doesn't matter, my Nexus is sent now, but.. crikey. Got me wound up over nothing. [/QUOTE]
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