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<blockquote data-quote="Matt McIrvin" data-source="post: 297475" data-attributes="member: 590"><p>...Also, I don't think most people on the forums realize how unusual it is to even allow the coders in the trenches to <em>talk</em> to users. In the situations I mentioned, I certainly never would have posted anything to those fora in my professional capacity as a company employee.</p><p></p><p>Usually all this is handled through company spokespeople, and there's some effort to insulate the coders from direct interaction with the public. That's both to ensure that the people making the code can maintain the concentration you talked about, and to make sure the company is sending out consistent messages. From a customer's perspective, of course, this can be frustrating.</p><p></p><p>Now Farsight is obviously a very small company, and they may also just have a looser corporate culture. But I still find it kind of surprising that some of their employees have the public presence that they do.</p></blockquote><p></p>
[QUOTE="Matt McIrvin, post: 297475, member: 590"] ...Also, I don't think most people on the forums realize how unusual it is to even allow the coders in the trenches to [I]talk[/I] to users. In the situations I mentioned, I certainly never would have posted anything to those fora in my professional capacity as a company employee. Usually all this is handled through company spokespeople, and there's some effort to insulate the coders from direct interaction with the public. That's both to ensure that the people making the code can maintain the concentration you talked about, and to make sure the company is sending out consistent messages. From a customer's perspective, of course, this can be frustrating. Now Farsight is obviously a very small company, and they may also just have a looser corporate culture. But I still find it kind of surprising that some of their employees have the public presence that they do. [/QUOTE]
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